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How do I return an item?

If for any reason you are not satisfied with your order within 14 days from the date of delivery, please write to Returns@taverentees.com with your original order number and the issue with your order.
To request a return, please give your order number, the item you are returning, and the reason you are returning it. You may choose to receive a refund or to receive store credit.
Once we receive your email, we will send you a return address at which you can mail your item. Please send the item back at the address indicated, along with your original order number and name. The customer is responsible for return postage, and we recommend you send the item back via a traceable shipping method. We are not responsible for returned items that are lost in the mail. Once we receive the item back at our warehouse, please allow up to 2 weeks for the return to be processed.
We will refund the purchase price of the item minus a $5 restock fee. We cannot refund the original shipping unless the return is due to our error, damaged or defective merchandise.
Items returned for refund must be in brand new condition - unworn (except to try on), unwashed, and unused, no exceptions. Collectible items must also be in new condition and not show any damage.
Exchanges:
Items can be returned for store credit or returned for a refund. The customer is responsible for postage, and we recommend you send the item back via a traceable shipping method. Once we receive the original item, store credit or a refund will be issued minus a $5 restock fee. You may place a new order online anytime for your desired item or size.
For items with damages or defects, or for incorrect items received or misshipped, an exchange will be processed. If your item is damaged, please provide a photo of the damage with your original email.

Badali Jewelry Exchanges:

All The Wheel of Time jewelry is made by Badali Jewelry. Their return/exchange policies are as follows:
  • We will issue a refund for non-custom order items once the item is returned in the same condition it was mailed out in. Shipping is not refundable and a 15% restocking fee will be issued. If any damage has been caused by regular wear or improper packaging for the return, an additional $20.00 fee will be assessed.
  • Items should be returned in well protected packaging and should be insured. We will not refund returned items lost in the mail. Proof of purchase must be included with the returned item. A copy of the sales receipt is acceptable proof. If any damage has been caused by improper packaging for the return, an additional $20.00 fee will be assessed.
  • Returns must be received no later than 20 days past the shipping date. Returns will not be accepted after 20 days past the shipping date.
  • Custom Order Items, Platinum Jewelry, and Custom Engraved items are NOT RETURNABLE OR REFUNDABLE.
  • International Orders: Packages refused at the time of delivery will not be refunded.
  • Refunds will be issued by the same means the item was paid for originally.
  • Orders may be canceled by 6pm Mountain Standard Time the day the order is made. Orders cancelled after that time will be issued an 8% cancellation fee. (Orders made after 6:00pm Mountain Standard Time must be canceled by 6pm MST the following day)
  • If you should order an incorrect ring size, we do offer resizing. $20.00 US for sterling silver $50.00 US for gold. (This includes return shipping charges for USA addresses only, additional shipping charges will apply for address outside of the USA, please contact us for more details). Please return the ring with your sales receipt, the new ring size, your return shipping address, and the resizing payment - payable to Badali Jewelry. We suggest that you ship the package with insurance as we are not responsible for items lost or stolen in delivery to us.
Art by Paul Bielaczyc (Aradani Studios) Exchanges:

Art prints by Paul Bielaczyc are processed by his company, Aradani Studios. Their return/exchange policies are as follows:
  • Any item that is unused (prosthetics that have been glued on with spirit gum are considered used) may be returned for a full refund.
  • Aradani does not offer a refund on shipping costs on any order.
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